Refund & Returns Policy
We want you to be completely satisfied with your purchase. Our Refund & Returns Policy operates in addition to your rights under the Australian Consumer Law (ACL). Please note that this policy is supplementary and does not limit your rights under the ACL in any way.
Change of Mind Returns
If you’re not completely happy, unopened products may be returned to us — after all, we want happy customers! Please note that we are not obliged to offer a refund or replacement unless the product fails to meet a consumer guarantee under the ACL.
Please ensure that for returns outside of ACL claims, you contact us within 14 days (two weeks) of receiving your order.
ACL-Related Returns
For ACL claims, you are required to notify us of any fault within the period from delivery until the fault or issue would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be approximately 14 days (two weeks) from delivery.
To arrange a return:
- Contact us on 1300 727 222 or email orders@paralogic.com.au
- Package the item safely and carefully
- We will book your return and provide you with an Australia Post shipping label so you can drop your parcel off at your local Post Office
- Depending on your return type, the cost of return shipping may be deducted from your refund.
Sale Items
No refunds are available on sale items discounted due to them having shorter than usual expiry dates.
Packaging and Product Condition
Customers are responsible for the safe packaging of products being returned to us. If returned goods do not arrive at our warehouse in their original condition, refunds will not be processed.
Refund Processing
If we agree or are obliged to give you a refund, we will process the refund using the same payment method used for the original purchase.