We would like to hear about your experiences too, so please add your comments (at the bottom of the page).
Christopher, Bowen Hills QLD
1 November 2023
It was Monday just after 9am I placed my order. I went with express and the order arrived the following day around lunchtime. Very pleased with the delivery time, when you consider it was dispatched in Sydney and the final destination being Brisbane.
I have been with Paralogic for some time now and no doubt ongoing. I'd like to thank the team who pick up the phone, always well mannered, cheerful and help the process along very conveniently and always super friendly. If I knew people that used catheters, I would genuinely point them in your direction.
Paul, Warwick QLD
14 August 2023
As usual, Paralogic have hit the ball out of the park with high quality products at an affordable price. Don’t bother with the rest because Paralogic are the best. 3 years experience with them and no issues. They understand people in our position and from what I can see, and previous correspondence with the owner they are here to help us through this difficult journey
Jonathan, Crows Nest NSW
9 August 2023
Before I was introduced to self-catheterisation by my medical team, my MS had reduced my life to a fraction of what it was before I was diagnosed. I rarely went out, and even when I did, I did not venture far or for long - such was my fear of my incontinence, and the short amount of time that I had to find a toilet when my brain told me I ‘had to go’. Well, thanks to self-catheterisation, and the Actreen Hi-Lite, I can now leave home at about 10:30am, knowing that I have 4-6 hours of peace. That alone is sufficient for me to recommend this product, however the benefits do not stop there. I self-catheterise at about 9:30pm for a second time each day, which enables me to get a solid 8 hours of sleep before having to go to the bathroom - life changing again, given that prior to self-catheterising, I was having to get up 4 or 5 times per night. Just amazing.
I can’t speak highly enough of Paralogic, who turn around my orders in lightning speed, with no fuss or errors… Such a professional outfit.
T, Sunshine Coast QLD
27 July 2023
Thanks so much for putting my order through, and sorting the address out for me. Once again, excellent customer service by Paralogic! :)
Toni and Mark, Whitby WA
21 June 2023
Apart from affordability, Mark reckons yours are the best catheters he's used, and I think the service and friendliness of everyone there certainly makes the business.
13 June 2023
Thank you Paralogic, outstanding service and the Foley 2 way catheters I ordered are so comfortable, I rate your company in the highest regard and have recommended you to many.
Don, Runcorn QLD
28 November 2022
I would like to fully endorse Paralogic; the service and their products.
I am very satisfied with the items and the quick replies to my orders which have always arrived safe and sound
Semone, Sunshine Coast QLD
5 October 2022
Awesome staff, prices and fast delivery
I have been using Paralogic for my catheters for a few years now, the service is next to none, you can’t beat the prices and the catheters always arrive in a few days. We are treated with respect not just a profit margin and the staff understand how much we rely on their products every day. I spoke to Megan last week and she went over and above to help me and I cannot tell you how much I appreciated her help. 5 stars from me!!!
Cassie, Mascot NSW
12 August 2022
Thank you Paralogic!
I was new to this world after a new condition required me to use your services. I felt cared for, every person at Paralogic is so empathetic and takes the time to explain and help break any stigma I had about this new lifestyle! I really appreciate the heart of this company, the culture, and the people - 10/10! Thank you!
Paul, Warwick QLD
21 March 2022
Without Paralogic I would be struggling to afford all the equipment I need, they supply a product which, I believe is the same as all the major companies at a fraction of the price. I'm so glad I found them, they are so helpful. I've recently had to change to the Tremain catheter which they were more than happy to send me samples till I found the correct fit.
Beverley & Graeme, Albury NSW
15 March 2022
Would like to say that this company is highly recommended by this family. The orders are delivered very promptly and always left in a safe place. At all times we have had a very friendly and helpful contact. Thank you Paralogic for great service.
Jack & Paula, Rothwell QLD
16 December 2021
We are new to this and we ordered some of your products early this month. We are very impressed with the service and tracking. Keep up the good work. A happy customer.
Greg, Epping NSW
1 December 2021
What a pleasure to order from your enterprise. No messing around, passwords and straight forward I am 84 - a geriatric - and you have no idea of the rigmarole I went thru with other suppliers. You are to be complimented on having a very efficient and user friendly system Sincere thanks
Dick, Clare SA
2 March 2021
By the way, they are the best catheters I have ever had!
Irene, Blacktown NSW
29 October 2020
Thank you so much for your help, explanations, links etc, etc --- It really did help me to understand a few things with catheters & options. It's all good to get online and try to find the answers, but it doesn't always come easily or quickly. This whole area of continence and how best to manage it - to make it easy for everyone involved is such a learning experience that I had never dreamed of. The package arrived early this morning - so that was a nice surprise .... thank you for getting that off in the post yesterday & thumbs also to Australia Post for get it delivered so soon.
Carol, West Wallsend NSW
20 October 2020
I'm a nurse and midwife and I work as a carer in my local community. One of my clients, Stuart has been ordering products from your competitors and having difficulty with deliveries and getting through to someone who can help with his queries. We rang your team last week at 12.30 and were instructed to fill out the NDIS registration form and wait to hear back. Stuart was running out of catheters and we were pushing to get an order despatched before your 1pm deadline. Not only did someone in your team set up his NDIS account within the half hour, we had the order placed, despatched and delivered to us within 24 hours. The products are fantastic and the service is just as good. Thanks Team.
Joeanne, Geelong VIC
24 August 2020
I've been impressed with Paralogic as a whole. Too many competitors have price gouged pwd for far too long so it's refreshing to see Paralogic challenge that. Paralogic are great to communicate with and they are knowledgable. I also appreciate that their product descriptions are detailed and have further links related to the product and that the image is accurate; these qualities are sadly lacking in all of the competitors that I have tried (and that is many). I am happy to recommend Paralogic to anyone who use these products or work in the health care field.
Patricia, Adelaide SA
17 August 2020
I have been using Paralogic for over 3 years and have been completely happy with the service I have received. So easy to place my order and prompt delivery. I have no hesitation in giving them 10 out of 10.
Dom, Sydney NSW
1 July 2020
Not ordering from you regularly (I use your products for scuba diving in dry suits), but again, you excelled all expectations regarding the speed of dispatching and delivery. Not something that seems to be very common for businesses sadly. Ordered late on Monday, arrived Wednesday in Randwick.
Julian, Sydney NSW
17 June 2020
My 90 year old father has been getting up 8+ times a night due to age related bladder and prostate issues. As you would expect this has left him very sleep deprived. While looking for a solution for Dad I found Paralogic on the web and thought I'd give the external catheter a go. After working out the right size catheter - it all functioned perfectly for Dad and he slept the whole night through for first time in years! While I am not experienced in this area of equipment and pricing - everything here appears to be reasonably priced and Paralogic are extremely professional and fast when it comes to postage. They process an order really fast and it usually gets here (Sydney) the next day. I have no hesitation in recommending them for those who need help managing incontinence issues.
Carolyn, Wangaratta VIC
15 June 2020
Many thanks for your very prompt reply and shipment of Urofem. I will certainly recommend your company to anyone looking at your products, as I have been most impressed with your service. Well done.
Adrian, Tweed Heads South NSW - 2 reviews!
19 December 2019
Thank you all once again for your amazing service and my latest order that again arrived in record time. Its so nice to know that those of us that have to rely on the products you supply for our ongoing needs is only a click away, together with your unbeatable pricing and ease of ordering. I would like to take this opportunity to thank Anne-Marie Howarth for your iniative to start up this business in order to help others in need such as yourself.
30 October 2019
Thank you for my order that arrived in record time to Tweed Heads South NSW. I want to thank you all for your outstanding service and its so good to know that we still have few giving such amazing service during these trying times.
Diana, Brisbane QLD - 1 July 2019
Thank you so much for all of your help over the years. This is something no one wants to talk about but I have no problem talking to any of your staff regarding the products that i need. You are very quick to deliver and you keep the prices affordable. I would highly recommend the use of your products.
Karen, Millner NT - 15 April 2019
Awesome service. Make life easier. Professional and friendly. Thank You.
Lex, Cremorne VIC - 25 Jan 2019
Amazing service. So easy to use your website to find exactly what I need immediately. Placing the order was fast, straightforward and super easy. I called to ask about dispatch and delivery times and was assured that I would have my delivery the very next day. It was spot on. I was kept informed every step of the way about how my order was progressing. I am astounded that I ordered some items after midday on a Wednesday, had them dispatched from Sydney before 2pm that day and they were delivered in Melbourne before 8:30am the next day. All for a fraction of the cost I have paid to local suppliers previously. You have won me as a future customer and advocate.
Francis, Frankston VIC - 24 Oct 2018
I have been self administering catheters now for some years, with frequency determined upon bladder condition. Can be every day or 2-3 times a week when the body is behaving itself. I'm using Paralogic supplies and living in Gippsland Victoria, the service can't be faulted. As I'm due to go on a pension soon pricing is important which with Paralogic is great. Thanks and keep up the good service
Elizabeth, Beachmere QLD - 10 Jul 2018
I have been dealing with your company for quite a few years now and nothing has changed. You still provide a wonderful service with very good products at a great price. I also had a problem and you very quickly called me back and had it sorted out sorted out. I have recommended this company to my doctors who have passed it on to any of their patients who may require your services and told others who may have an interest. You are the best.
Dominik, Sydney - 17 Jun 2018
I wanted to say thank you for your great service! Ordered on Thursday, arrived on Friday. More often than not it is faster to order from overseas than from Australian businesses. YOU are proof that it can be different!
Kevin, Perth - 16 Jan 2018
Service second to none. Thank you Paralogic in particular Corinne who cannot be more helpful. Nothing is to much trouble and orders are dealt with in a timely and efficient manner. Price is not always everything but with Paralogic not only is the price brilliant but also the service. A big thank you to all the team at Paralogic.
Ann, Twin Waters QLD - 24 Oct 2017
Anne-Marie deserves an Order of Australia for her services to people who need medical care and assistance. I have been purchasing her products for nearly 10 years - she and her staff offer the greatest assistance at a price which is much more affordable than any other supplier. I have given her name to anyone who requires the products and they too are amazed and thankful. God bless you Anne-Marie.
Response from Anne-Marie: Thank you Ann for such flattering words! It's very much a team effort here at Paralogic, with Megan & Corinne and the team at the warehouse all making sure the show runs smoothly. We will continue to try to be worthy of such high praise!
Cyndy, Sydney, Hamilton NZ and Penang Island Mala - 14 July 2017
I am Australian but have lived in New Zealand and now Penang Island, Malaysia. I have not found another company in my travels to come close to the product and customer service I receive from Paralogic. They will always be my preferred choice of supplier for my catheters wherever I may be in the world. Paralogic always make me feel I am dealing with family.
Chris, Coburg VIC - 18 February 2017
Rang Friday spoke to very friendly and understanding lady about my issue. Today I sent for a sample pack and it is on the way to me. Thank you for the excellent service.
Mike, Sydney NSW - 2 February 2017
Fantastic service ordered and delivered next day. Good prices and products . Thank you.
Alfred, Snug TAS - 31 January 2017
Thank you for the fantastic service, from the ease and clarity of your website to delivery of the order at a good price. The quality of the Paralogic branded catheter is no different from another brand I used. Again, thank you!
Wendy, Beerwah QLD - 22 December 2016
Thank you so much to Anne-Marie and Paralogic for the quick and easy delivery of my catheters! I am new to Paralogic and it was my first delivery and I love the catheters and will continue to purchase them! The price and delivery costs are excellent! I'm so pleased a friend found your site and told me. Thank you again. Wendy.
Gary, Cheltenham VIC - 22 December 2016
I rang today and spoke to Megan. She was so helpful, cooperative and fully understood my condition. A sample pack is on the way to me. I'm so glad to find you guys. Many thanks, Gary W.
Julia, Helidon QLD - 2 December 2016
Searching the internet, I was delighted to discover Paralogic! Congratulations to Anne-Marie, Megan and helpers at Paralogic. The products are great, and the price amazingly lower. Now I have the freedom to refresh the indwelling catheter as often as needed. Many many thanks, Julia (v happy customer :)
Dale, Mackay QLD - 2 February 2016
Thank you so much for taking care of my order so promptly. So very impressed with the advice re tracking of the parcel and will have no hesitation in recommending your services to anyone who may be in the same situation as myself.
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