Here is what some of our customers are saying about us. We would like to hear about your experiences too, so please add your comments (at the bottom of the page).
Irene, Blacktown NSW
29 October 2020
Thank you so much for your help, explanations, links etc, etc --- It really did help me to understand a few things with catheters & options. It's all good to get online and try to find the answers, but it doesn't always come easily or quickly. This whole area of continence and how best to manage it - to make it easy for everyone involved is such a learning experience that I had never dreamed of. The package arrived early this morning - so that was a nice surprise .... thank you for getting that off in the post yesterday & thumbs also to Australia Post for get it delivered so soon.
Carol, West Wallsend NSW
20 October 2020
I'm a nurse and midwife and I work as a carer in my local community. One of my clients, Stuart has been ordering products from your competitors and having difficulty with deliveries and getting through to someone who can help with his queries. We rang your team last week at 12.30 and were instructed to fill out the NDIS registration form and wait to hear back. Stuart was running out of catheters and we were pushing to get an order despatched before your 1pm deadline. Not only did someone in your team set up his NDIS account within the half hour, we had the order placed, despatched and delivered to us within 24 hours. The products are fantastic and the service is just as good. Thanks Team.
Joeanne, Geelong VIC
24 August 2020
I've been impressed with Paralogic as a whole. Too many competitors have price gouged pwd for far too long so it's refreshing to see Paralogic challenge that. Paralogic are great to communicate with and they are knowledgable. I also appreciate that their product descriptions are detailed and have further links related to the product and that the image is accurate; these qualities are sadly lacking in all of the competitors that I have tried (and that is many). I am happy to recommend Paralogic to anyone who use these products or work in the health care field.
Patricia, Adelaide SA
17 August 2020
I have been using Paralogic for over 3 years and have been completely happy with the service I have received. So easy to place my order and prompt delivery. I have no hesitation in giving them 10 out of 10.
Dom, Sydney NSW
1 July 2020
Not ordering from you regularly (I use your products for scuba diving in dry suits), but again, you excelled all expectations regarding the speed of dispatching and delivery. Not something that seems to be very common for businesses sadly. Ordered late on Monday, arrived Wednesday in Randwick.
Julian, Sydney NSW
17 June 2020
My 90 year old father has been getting up 8+ times a night due to age related bladder and prostate issues. As you would expect this has left him very sleep deprived. While looking for a solution for Dad I found Paralogic on the web and thought I'd give the external catheter a go. After working out the right size catheter - it all functioned perfectly for Dad and he slept the whole night through for first time in years! While I am not experienced in this area of equipment and pricing - everything here appears to be reasonably priced and Paralogic are extremely professional and fast when it comes to postage. They process an order really fast and it usually gets here (Sydney) the next day. I have no hesitation in recommending them for those who need help managing incontinence issues.
Carolyn, Wangaratta VIC
15 June 2020
Many thanks for your very prompt reply and shipment of Urofem. I will certainly recommend your company to anyone looking at your products, as I have been most impressed with your service. Well done.
Adrian, Tweed Heads South NSW - 2 reviews!
19 December 2019
Thank you all once again for your amazing service and my latest order that again arrived in record time. Its so nice to know that those of us that have to rely on the products you supply for our ongoing needs is only a click away, together with your unbeatable pricing and ease of ordering. I would like to take this opportunity to thank Anne-Marie Howarth for your iniative to start up this business in order to help others in need such as yourself.
30 October 2019
Thank you for my order that arrived in record time to Tweed Heads South NSW. I want to thank you all for your outstanding service and its so good to know that we still have few giving such amazing service during these trying times.
Diana, Brisbane QLD - 1 July 2019
Thank you so much for all of your help over the years. This is something no one wants to talk about but I have no problem talking to any of your staff regarding the products that i need. You are very quick to deliver and you keep the prices affordable. I would highly recommend the use of your products.
Karen, Millner NT - 15 April 2019
Awesome service. Make life easier. Professional and friendly. Thank You.
Lex, Cremorne VIC - 25 Jan 2019
Amazing service. So easy to use your website to find exactly what I need immediately. Placing the order was fast, straightforward and super easy. I called to ask about dispatch and delivery times and was assured that I would have my delivery the very next day. It was spot on. I was kept informed every step of the way about how my order was progressing. I am astounded that I ordered some items after midday on a Wednesday, had them dispatched from Sydney before 2pm that day and they were delivered in Melbourne before 8:30am the next day. All for a fraction of the cost I have paid to local suppliers previously. You have won me as a future customer and advocate.
Francis, Frankston VIC - 24 Oct 2018
I have been self administering catheters now for some years, with frequency determined upon bladder condition. Can be every day or 2-3 times a week when the body is behaving itself. I'm using Paralogic supplies and living in Gippsland Victoria, the service can't be faulted. As I'm due to go on a pension soon pricing is important which with Paralogic is great. Thanks and keep up the good service
Elizabeth, Beachmere QLD - 10 Jul 2018
I have been dealing with your company for quite a few years now and nothing has changed. You still provide a wonderful service with very good products at a great price. I also had a problem and you very quickly called me back and had it sorted out sorted out. I have recommended this company to my doctors who have passed it on to any of their patients who may require your services and told others who may have an interest. You are the best.
Dominik, Sydney - 17 Jun 2018
I wanted to say thank you for your great service! Ordered on Thursday, arrived on Friday. More often than not it is faster to order from overseas than from Australian businesses. YOU are proof that it can be different!
Kevin, Perth - 16 Jan 2018
Service second to none. Thank you Paralogic in particular Corinne who cannot be more helpful. Nothing is to much trouble and orders are dealt with in a timely and efficient manner. Price is not always everything but with Paralogic not only is the price brilliant but also the service. A big thank you to all the team at Paralogic.
Ann, Twin Waters QLD - 24 Oct 2017
Anne-Marie deserves an Order of Australia for her services to people who need medical care and assistance. I have been purchasing her products for nearly 10 years - she and her staff offer the greatest assistance at a price which is much more affordable than any other supplier. I have given her name to anyone who requires the products and they too are amazed and thankful. God bless you Anne-Marie.
Response from Anne-Marie: Thank you Ann for such flattering words! It's very much a team effort here at Paralogic, with Megan & Corinne and the team at the warehouse all making sure the show runs smoothly. We will continue to try to be worthy of such high praise!
Cyndy, Sydney, Hamilton NZ and Penang Island Mala - 14 July 2017
I am Australian but have lived in New Zealand and now Penang Island, Malaysia. I have not found another company in my travels to come close to the product and customer service I receive from Paralogic. They will always be my preferred choice of supplier for my catheters wherever I may be in the world. Paralogic always make me feel I am dealing with family.
Chris, Coburg VIC - 18 February 2017
Rang Friday spoke to very friendly and understanding lady about my issue. Today I sent for a sample pack and it is on the way to me. Thank you for the excellent service.
Mike, Sydney NSW - 2 February 2017
Fantastic service ordered and delivered next day. Good prices and products . Thank you.
Alfred, Snug TAS - 31 January 2017
Thank you for the fantastic service, from the ease and clarity of your website to delivery of the order at a good price. The quality of the Paralogic branded catheter is no different from another brand I used. Again, thank you!
Wendy, Beerwah QLD - 22 December 2016
Thank you so much to Anne-Marie and Paralogic for the quick and easy delivery of my catheters! I am new to Paralogic and it was my first delivery and I love the catheters and will continue to purchase them! The price and delivery costs are excellent! I'm so pleased a friend found your site and told me. Thank you again. Wendy.
Gary, Cheltenham VIC - 22 December 2016
I rang today and spoke to Megan. She was so helpful, cooperative and fully understood my condition. A sample pack is on the way to me. I'm so glad to find you guys. Many thanks, Gary W.
Julia, Helidon QLD - 2 December 2016
Searching the internet, I was delighted to discover Paralogic! Congratulations to Anne-Marie, Megan and helpers at Paralogic. The products are great, and the price amazingly lower. Now I have the freedom to refresh the indwelling catheter as often as needed. Many many thanks, Julia (v happy customer :)
Dale, Mackay QLD - 2 February 2016
Thank you so much for taking care of my order so promptly. So very impressed with the advice re tracking of the parcel and will have no hesitation in recommending your services to anyone who may be in the same situation as myself.
Lizelle, WA - 16 October 2015
I am so happy and grateful that I found your website, you have made a enormous difference in my life, so easy now, I have been self catheterising from the age of six, now 43, had to carry a catheter (30 cm) wrapped in a facecloth into a Tupperware container to school, then hoping no one would notice when I had to rinse the catheter, at home they were kept in milton water. Now a single use and in the bin, no more shame, no more trying to hide it, may God bless you abundantly and make your life a bed of roses.
Brian, Victoria - 8 July 2015
Prompt Delivery! Thanks Anne-Marie, My order arrived today. That was only 3 days after placing the order. The parcel was very securely packaged and arrived in perfect condition.
Maureen, NT - 4 July 2015
To quote Anne-Marie, Paralogic is a service provided "by catheter users, for catheter users." Anne-Marie's cheery personality, her empathy and understanding give a personal touch which is unique. We are privileged to be her clients. Thank you Anne-Marie.
Karen, NT - 8 June 2015
Awesome service. Make life easier. Professional and friendly. Thank You.
Mairead, Brisbane - 5 May 2015
Thank you Anne-Marie and Paralogic for your samples, and very prompt receipt of my follow up order of products, which was critical at the time. To order and receive the products within 24 hours is really quite exceptional, and far more efficient than some other companies, in my experience. The products are excellent quality, and being on a part pension are far more affordable.
Thank you again, and I look forward to continuing my custom with Paralogic.
Leigh, Victoria - 30 March 2015
Just wanted to say thank you for sending me some of your samples, and then my follow up order, which I needed before Easter. I have found you to be very helpful and your service has been extremely efficient and prompt. I look forward to dealing with you in the future. Once again, thank you.
Helen, QLD - 2 Dec 2014
Thank you so much, Anne-Marie, for your professional and expert knowledge, for me to understand the standards that have been used in the making of catheters. You've put out a very good price, the catheters are nearly half the price from other suppliers and I'm so relieved that the Blue Nurse has recommended you since I'm using 4 catheters a day and the saving is enormous. Thank you for your free samples that enable me to see whether they suit me and I've found them to be a great product. I have since ordered bulk and the delivery was speedy interstate and the Post Office tracking system was provided for ease of tracking delivery. I would recommend your product to anybody without a doubt and wish you every success in your business venture. Thanks again!
Coral, NSW - 10 Nov 2014
Thank you. This is my fifth order and I expect to continue dealing with you for the foreseeable future.
Excellent value, service and quality.
Mary, Victoria - 15 Sep 2014
Thank you Anne Marie for your wonderful service. Your catheters are not only the best price but are of the highest quality. The delivery always arrives the next day. I wish we could use the SWEP funding to purchase from Paralogic, and not made to purchase from (supplier names removed, sorry!) as their catheters are so very expensive and the funding doesn't go too far. I highly recommend Paralogic.
Gloria, Victoria - 07 May 2014
After placing an order on Monday as soon as I had finished an e mail arrived so quickly and all was set in motion. The next I heard was from the delivery firm saying my order had been dispatched and on it's way. Today Tuesday another e mail from delivery firm saying my goods would be DELIVERED that day, I was so surprised, so it's order one day delivered the next and not the same state as well. I call this turn round really efficient and well deserves this comment.
I would recommend the company 100% and their prices are saving us huge amounts as they are medical items.
A well pleased new customer and will be ordering again in the future.
Lirael, ACT - 14 Nov 2013
Thank you Paralogic for such great service and an excellent product. I am new to catheterisation and having access to more affordable products has lessened the already existing stress while coming to terms with a new condition. Your office staff are helpful and friendly in discussing products and orders and delivery was prompt. I've recommended your products to my gynaecologist, and her nurse is letting all the patients know about your products as well as providing some free samples to get people started. Keep up the good work.
Bridget, NSW - 28 Oct 2013
I just wanted to thank you for being such a great company to deal with.
Ordering online is so easy and I've never had to wait more than a couple of days to receive my order. Not only that, it's actually very good value as well which is a huge plus.
The company I used previously were shocking to deal with. Orders were lost, never processed etc. Very stressful when you rely on catheters to be able to go to the toilet.
I really appreciate how hard you work to make sure orders are processed and delivered ASAP.
Thanks so much. I have recommended you to many of my friends and they have also been appreciative and very happy with Paralogic.
Pat, Brisbane - 21 Sep 2013
I just want to thank you so much for the prompt attention and the usual excellent service that you have given me yet again. I placed an order online on Tuesday at lunch time and the goods were at my front door in Brisbane on Wednesday just after lunch.
You really do provide a wonderful service and for those of us who are unfortunate enough to have a use for catheters and it is lovely to be able to support your company and receive the service that I do when I place an order.
Libby - 23 Aug 2012
Thanks for making my life a little bit easier. With all the things I have to deal with, you have taken the stress out of purchasing catheters.
The price is absolutely perfect, as I am on a pension, and try to save money wherever I can. I will recommend using your business to everyone.!!! Good luck for the future.
Alison - 17 Jul 2012
Awesome friendly expert service, great product with much smoother eyelets than other way more expensive brands, fantastic price and super fast shipping!
Paralogic prevents pain and illness through both quality and price! You guys rock! :) Highly recommended!
Edmond - 06 Jul 2012
At least someone is making an effort to make continence aids affordable for us users!
I am sharing my experience with Paralogic with anyone I know that needs it!
Please continue to provide such a great service!
Cathy, NSW - 08 Jun 2012
Just wanted to thank you for your excellent service. We will continue to order through your company. My son is now 35 and has needed catheters all his life. I have never had such a good service in all that time. The price of the catheters is very competitive and also the ability to arrange the delivery at a time and place that suits us is unheard of until now.
Elizabeth, QLD - 04 Apr 2012
Thank you so much for your friendly help & speedy attention to my needs. I wish you & your business all the best.
I am sure that the attitude that you have towards your clients & the way that you operate will ensure that it will flourish. It is so refreshing to deal with someone like yourself.
I will certainly recommend your business to anyone who may require your products.
Ghada, NSW - 16 Feb 2012
I would like to thank you, your service is very fast. I put the order yesterday and I received the products today fantastic.
Barry, SA - 25 Jan 2012
This is my second large order for male catheters from Paralogic. The catheters have worked successfully and I am a dedicated return customer. As a user of catheters I am appalled that suppliers are prepared to penalise users, most on limited incomes, with high profit margins. Until Paralogic’s sensible pricing we had no other choice so we must all support them and spread their existence around to make sure they keep profitable and there for us in the future.
Patricia - 23 Jan 2012
To whoever decided to establish Paralogic and the service it provides all I can say is thankyou!!!! You are providing an invaluable service and I wish you success in your venture.
Kate - 04 Nov 2011
I suffer from chronic urethral stenosis and have to use a catheter once per day to keep my urethra dilated. In the past when I purchased catheters I found the cost very high and I'm on a pension. I'd resorted to reusing catheters after soaking them in Milton solution and lubricating them with Ansell lubricating gel. I have suffered innumerable bladder infections as a result. In desperation I googled "catheters" and up came Paralogic with a sample offer. I was impressed when my sample came the next day. Now I'm grateful that my particular needs have been met, that the cost is sustainable thus allowing me to use a new catheter each day and a sterile lubrication in a sachet. Thanks to Anne-Marie for her pleasant manner in our phone conversations as well.
Rachelle, NSW - 24 Oct 2011
Thank you! Your response to my order was very prompt, professional and personal.
I thought that was pretty awesome, because i was a little skeptical that catheters could be so cheap (less than a 1/3 of what i've been paying!).
I have to say, i'm also pretty excited to be able to use a single catheter every time without going into debt.
Nice one! ☺
I'd also just like to Thank You, for not only having the vision to see the problem of expensive catheters, but to have the nous and fortitude to go above and beyond and realise a company that makes life easier, cheaper and therefore healthier for many people.
Good on Ya!
Vahishta Bhasin - 19 Oct 2011
Starting up Paralogic and the fabulous value that they provide has been a boon to all of us. Thank you to Anne-Marie and the team at Paralogic for not just the best price options by far in all their products but for caring about our health and well being. We shall continue to support and recommend Paralogic to all. Thank you.
Greg - 19 Sep 2011
Thank you for saving me $$$.. the catheters are perfect.
Anita - 13 Sep 2011
What a fantastic way to order catheters.... Firstly you get a GREAT product for a fraction of the cost, then you get a wonderful email from a lovely person regardless of what time you place your order. Thank you Anne-Marie for providing great service, great product & a wonderful experience shopping with you.
HIGHLY recommended to anyone wishing to purchase & save.
Thank you Paralogic.
Paul - 12 Sep 2011
Great products which are finally offered at the RIGHT price. I'm in QLD and my last order was next day delivery, which is fantastic. No brainer in recommending Paralogic to anyone.
Heather, WA - 03 Sep 2011
Thrilled to find out from Shenton Park Rehab that I could obtain these catheters at such a cheap price and also really appreciated the prompt delivery and courtesy via emails from Anne-Marie.
Kym, Victoria - 25 Aug 2011
Thank you for the free samples you kindly posted to me. I have recently started having to use catheters and found that being able to try your samples has made it a lot easier to order the catheters that are right for me. Since receiving your samples I have happily placed an order thanks to the assistance provided to me by Paralogic.
Prospero, NSW - 22 Aug 2011
Thanks for the samples. These are a great product and I intend to use your service which is fantastic, cheap and quality as soon as I need more supplies. Thanks for your prompt response.
Robyn, ACT - 17 Aug 2011
I initially investigated Paralogic following an article posted in Accord Magazine (Winter 2011). The service provided through Paralogic has been impressive. Prompt informative feedback including samples to try, delivered within days of request. The ordering and payment process just as prompt and uncomplicated. The Paralogic website provides additional information including price comparisons on other products which is really useful.
Trevor Robinson - 17 Aug 2011
Paralogic provided three key factors when buying my continence products; convenience, dependability and price. Thank You!
Lynda, Adelaide - 13 Aug 2011
Having a spinal injury means I have used catheters for the last seven years, and I was pleased to see how much money I could save by purchasing through Paralogic. It is an expensive condition to have and every dollar counts! The personal correspondance is also reassuring in that they know the product they are selling. I will only be purchasing my catheters from Paralogic from now on.
Ron, Gold Coast, QLD - 13 Aug 2011
A chance search on the internet resulted in making contact with Paralogic - with reliable stock of quality, sterile catheters at very reasonable prices (approximately 50% less than other suppliers) and with rapid delivery interstate.
It is a pleasure to deal with Paralogic with their on-line purchasing facility and knowledgeable staff to assist if necessary.
I highly recommend Paralogic who has my business from now on.
“A great supplier providing a great service and product”.
Wendy, Brisbane - 12 Aug 2011
I have just recently purchased disposable catheters through paralogic and they are great. The price is fantastic and so much cheaper than anywhere else. The service is very prompt in delivering the goods and the customer service is one on one and very personal.
Keep up the great work. Will continue to buy through paralogic as saves me a great deal of money! I really came across paralogic website by searching to purchase disposable catheters! How glad I am and I am one very happy person!
Penny - 12 Aug 2011
I have recently switched to using Paralogic for my catheters. Paralogic provide quality products for half the cost, and provide an outstanding level of customer service. I would highly recommend them.
Adrian G, Sydney NSW - 12 Aug 2011
As a sufferer of Spina Bifida for the past 30 years, I have always struggled to find value for money in continence supplies. I have been using Paralogic for my supplies since June 2011 and find that with their pricing structure I am less than $100 per year out of pocket, whereas with other suppliers, my out of pocket expenses can be up to 5 times as much. I recommend Anne-Marie and Paralogic to anyone requiring continence aids as not only does she provide the best value for money currently available, but also provides the "personal touch" of a small business, the likes of which are unseen with the larger suppliers.